Shipping & Returns
UK delivery with Royal Mail Tracked 48
Standard postage is £2.99 using Royal Mail Tracked 48. Free UK postage on qualifying orders of £30 or more remains available, excluding rods, rod & reel combos and handmade hard lures. Separate delivery charges apply to these excluded products.
Our existing 7% discount on qualifying multi-buy products at £40 or more is unchanged.
Winter dispatch and collections
During winter, our Royal Mail collections take place on Mondays, Wednesdays and Fridays. Delivery time starts after dispatch, not when you place your order. For example, an order placed on Monday evening would normally await Wednesday’s collection.
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Need it sooner? Tracked 24 upgrades
Royal Mail Tracked 24 is available for an extra £1 by request after ordering. Place your order as normal, then contact us at sales[@]bassluresuk.com with your order number before dispatch. We’ll confirm availability and send a payment link for the additional £1.
This upgrades your delivery service after dispatch; it does not bring forward your collection day or guarantee next-day delivery. The upgrade is not available to select at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to track your delivery.
Please allow 48 hours for the delivery tracking information to become available.
If your order is overdue or you’re concerned about its tracking, please contact us with your order number so we can investigate. Contact us at sales[@]bassluresuk.com.
Returns
Customers pay return postage for change-of-mind returns. We cover return postage for faulty, damaged or incorrectly supplied items. Please contact us at sales[@]bassluresuk.com with your order number before returning an item so we can review the issue and arrange the appropriate return.
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount.
If the item does not arrive or is lost then we will send out a replacement free of charge.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales[@]bassluresuk.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales[@]bassluresuk.com.